Shipping rate of a 0-1.5kg package:
Hungary: €3
Europe: €12
USA & Canada: €15
Middle East and Asia: €20
Australia: €20
Taxes are included in the shipping price.
Delivery time:
Europe: 3 days
USA & Canada: 3 days
Middle East and Asia*: 3 days
Australia: 3 days
*We ship only to the following countries: Australia, UAE, Israel, Hong Kong, Japan, Singapore, Thailand
Please note the above shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local custom office, so it may take longer for an order to be delivered.
We use GLS for domestic, and DHL Express for international shipments.
Should You detect that the package is broken/damaged, please notify immediately the carrier company, and also send us picture of the broken/damaged package.
Tracking an order:
When an order has been shipped, Service Provider will send You an e-mail with tracking number and a link to where You can track it online.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please be aware to send us within 30 days after your shipment arrived a notification to the email address sales@momriseactive.com that contains your name and address and the statement according that you cancel the purchase and send us back the shipment.
In 14 days after receiving the shipment we will return you the purchase price and the price of the lowest shipment price you could choose in the purchase procedure.
To complete your return, we require the receipt or proof of purchase.
Please send your purchase back to the manufacturer, to the following address:
K&A Dohle Solution Kft., 107 Hegyalja utca, 2040 Budaörs, Hungary
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@momriseactive.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@momriseactive.com and send your item to:
K&A Dohle Solution Kft., 107 Hegyalja utca, 2040 Budaörs, Hungary,
Shipping
To return your product, you should mail your product to:
K&A Dohle Solution Kft., 107 Hegyalja utca, 2040 Budaörs, Hungary
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
